Designers and Manufacturers of Equestrian Equipment

Frequently Asked Questions

General Questions

What payment methods do Drimee accept?

We accept payments through PayPal, you can choose to use your credit card and debit card even if you don’t have a PayPal account. We use PayPal as this allows our customers to deal directly with the card supplier and PayPal. DriMee do not see or store any customer payment details.

Drimee Horse Solariums

What is light therapy?

Light therapy, also known as “photo-therapy” uses a combination of super luminous (visible) and infra-red (invisible) light to treat damage to skin, as well as problems with muscles, tendons, bones and ligaments. The treatment works by stimulating the blood supply in the area, providing extra oxygen and nutrients to the damaged tissue. it also stimulates the lymphatic system, enabling waste products to be removed more quickly, reducing inflammation. Learn more

 

Can I change the lamps myself?

Yes, simply follow the instructions in the box for fitting when you receive your Sunburst Solarium. Please remember not to handle the bulbs with bare hands.

 

How do I clean my Drimee Horse Solarium?

Stainless steel kitchen cleaner is perfect for the job, but please be very careful not to spray ANY liquids on the bulbs or bulb holders! Please note: Your Drimee Sunburst Horse Solarium should always be unplugged from the mains power before any cleaning.

 

What do I do if the fuse keeps tripping?

Please check all bulbs, if a bulb has blown then a replacement should be sourced - these are available via our website here. Remove and replace the bulb and this should sort out your issue.

 

How should I fit/use my Drimee Horse Solarium?

It is universally recommended that you set the solarium 60cm/2 feet from the withers of your largest horse ON LOW HEAT, then increase the intensity to reach your smaller horses.

 

How do I know which bulbs are Infrared or Standard?

All the bulbs on the SB1, 2 & Ultra are Infrared, Just the centre bank on the SB3 is Infrared.

 

Do I need any special strengthening before hanging my Drimee Horse Solarium?

Drimee Horse Solariums are one of the lightest products available on the market, which means you shouldn’t need to reinforce a solid ceiling to mount them, however if you are in doubt you should consult a local builder for confirmation.

 

The Sunburst Solarium weights are as follows:

 

SB1 = 10kg

SB2 = 15kg

SB3 = 30kg

Ultra Pro = 40kg

Drimee Rug Dryers

How do I change my heating element?

Please call our service department on +44(0)1709 543 669 or on +44(0)7714 153 007 or via email on: sales@drimee.com and we’ll be happy to help advise you of your options.

 

How long does it take to heat up?

All of our Big Red Rug Dryers have super fast warm up times of under 10 minutes to reach all parts of the dryer. When running you’re able to dry a soaking wet rug in under 5 hours.

 

Will I need to fill up my Drimee Rug Dryer?

Your Drimee Rug Dryer should never need to be topped up, our products are filled with fluid and antifreeze at the factory and sealed securely. If your Drimee Rug Dryer has been punctured, please turn off your rug dryer, unplug from the wall and call our service department on +44(0)1709 543 669 or on +44(0)7714 153 007.

 

Does it have a liquid pump?

Drimee Rug Dryers do not need water pumps inside of the product, heat spreads around the product naturally as part of the liquid heating process. The heat up time is greatly improved over other rug drying brands as we utilise much thicker diameter tubing which allows a much quicker flow of liquid. By having such an efficient design we are able to reduce costs and the need to maintain moving parts.

 

Can I run each bar of my Drimee Rug Dryer individually?

Your Drimee Rug Dryer is designed to operate with all bars receiving heat, if you need help choosing the right dryer then please contact our friendly support team before purchasing.

 

Will the accessory basket work horizontally mounted position?

Your Drimee Rug Dryer is designed to operate upright, or horizontally and so are our accessory baskets.

 

Does the 2 Bar Rug Dryer use less electricity than the 6 Bar?

The power rating of your Drimee Rug Dryer is the maximum amount of electricity that your unit will use, however rug dryers with less bars will take slightly less power to run compared to multi bar dryers such as the 6 bar rug dryer, as it’s easier to maintain the prefixed temperature in a smaller unit such as the 2 bar rug dryer.

 

What do I do if I get an airlock?

In the unlikely event that your Drimee Rug Dryer‘s performance is affected by an air lock, simply follow these instructions:

 

1. Turn off your rug dryer and unplug from the mains power supply

2. Leave your rug dryer to cool down before handling it to avoid injury

3. Lay your rug dryer down on it’s side (not the element side) and wait for 2 minutes

4. Once 2 minutes is up, tilt your rug dryer onto it’s wall plate for a further 2 minutes

5. After the 2 minutes are up, Put your rug dryer back on to it’s wheels, plug in your rug dryer into the mains and turn your unit on

6. All of your air bubbles and any air locks should now have dissipated and your unit should function at optimal temperatures. If your unit is still not completely warm throughout, please repeat the steps again.

 

Can I wall mount my Drimee Rug Dryer?

Yes sure, our Drimee Rug Dyers are designed for free-standing use, wall or floor mounting using a built in bracket (excluding our 1 bar rug dryer, which is free standing only)

Designers and Manufacturers of Equestrian Equipment

Email: sales@drimee.com

Tel: +1 (614) 704-8584

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